Zendesk Gains Traction In Enterprise As Q1 Revenue Beats
Zendesk ( Z ) stock jumped after the provider of customer-support software to retailers reported a smaller-than-expected Q1 loss and raised its full-year 2016 revenue guidance. Zendesk stock was up more than 8% in early trading in the stock market today , near 25, and breaking out of a cup-with-handle base at a 23.87 buy point in heavy volume. San Francisco-based Zendesk said it lost 8 cents per share minus items, vs. analysts’ estimate of a 10-cent per-share loss. Revenue rose 62% to $68.5 million, topping views of $66 million. “Zendesk finished Q4 with over 75,600 customer accounts, up from 69,000 last quarter, representing a record 6,600 customer additions,” said Pacific Crest analyst Brendan Barnicle in a research report late Tuesday. “As a result, customer acquisition costs and return on acquisition costs improved in Q1 over Q4.” For 2016, Zendesk forecast revenue of $302.5 million at the midpoint of its guidance range, which would be up 45%, and is $7.5 million above its earlier guidance of $295 million. Zendesk provides a cloud-based customer service software platform. In November, it announced a partnership with Microsoft ( MSFT ). Zendesk competes with Salesforce.com ( CRM ), Freshdesk and Desk.com. Zendesk is gaining traction in the enterprise market, says Bhavan Suri, an analyst at William Blair. “Zendesk signed 50% more deals with average contract value of more than $50,000, and the average deal size for these transactions increased 30% year-over-year — a clear indication of the company’s success in the enterprise market,” Suri wrote in a research report. However, Zendesk has only a so-so IBD Composite Rating of 64 out of a possible 99. IBD’s Computer-Software Enterprise group ranks just No. 126 out of 197 groups. Zendesk’s stock had plunged on Feb. 5 amid a broad sell-off in tech stocks amid concern over China’s slowdown, tech spending and falling oil prices.